Warranty & Support

Smash your wheel at Whistler?

Hot Swap for a brand new wheel today, not next month

Rescue your ride with Hot Swap by Wingman, the ultimate crash replacement program that allows you to grab a brand new wheel instantly from selected warranty centres.

See our services

What is Hot Swap

Wheel warranties have been a half measure for so long that riders stopped expecting more. We didn’t.

Hot Swap is Wingman’s crash replacement program. Bring your broken wheel to a warranty centre and ride away on a brand new one, the same day.

Crash on a Saturday. With Hot Swap, you’re back on the bike the same day. With a typical warranty claim, you’re back in Week 6, after missing 6 weekends.

Weekends off the bike
Hot Swap

0

Riding again on Day 0

A typical claim6 weekends missed

Day 0Hot Swap, back on the bike

  1. Day 1Email the shop
  2. Day 4Forwarded to the distributor
  3. Week 2Claim approved
  4. Week 3Rim on back order
  5. Week 4Rim arrives
  6. Week 4Pay for a wheelbuild
  7. Week 5Build complete
  8. Week 6Back on the bike
How Hot Swap does it

  • A brand new wheel, perfectly built

    Organising a wheelbuild is painful and expensive, and there’s no guarantee it’s done right. Hot Swap wheels come fully built and perfectly tensioned by our team. All you do is swap your freehub and axle over.

  • Where you need it, when you need it

    A warranty wheel that saves your holiday, not one that arrives when it’s over. Hot Swap wheels wait at participating retailers near key riding spots and in major cities. Swing by, get sorted on the spot and rejoin your mates next lap.

  • Instant dispatch

    Not near a warranty centre? Not a problem. We’ll dispatch a Hot Swap wheel to your nominated address straight away.

Find aHot SwapCentre

Finding warranty centres…

Our services

Two ways to get you back on the trails.

Ready to go

Hot Swap

Brand new wheel

Just swap your axle and freehub from smashed wheel to new shell. No tools required.

What’s included

Wingman Wheel shell

Brand new wheel with fresh bearings

Hub
e*thirteen Sidekick Pro
Rim
Origin Alloy (Black)or Prodigy Carbon Enduro

Turnaround time

  • Instant Pickup

    Grab a brand new wheel from a warranty centre and be back on the trails today.

  • Instant Dispatch

    Brand new wheel shipped to your address.

Available for wheels built on

  • Sidekick Pro (Rear only)

¥14,900

Home Swap

Brand new wheel

The same brand new wheel, shipped to your door. Swap your axle and freehub over at home. No tools required.

What’s included

Wingman Wheel shell

Brand new wheel with fresh bearings

Hub
e*thirteen Sidekick Pro
Rim
Origin Alloy (Black)or Prodigy Carbon Enduro

Turnaround time

  • Instant Dispatch

    Brand new wheel shipped to your address.

Available for wheels built on

  • Sidekick Pro
  • Sidekick Base

¥14,900

Tell us your hub and rim, and we’ll show you which services your wheel can get.

Get started

Our pricing

Why isn’t it free?

The best warranty program is the one that’s there for you where and when you need it. That means being around for you in 5 years, 10 years, and beyond 🙏

By charging a modest amount for a complete rebuild, we keep the service sustainable for us while still giving you unrivalled value.